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Make sure you have your say in the STAR survey

Fill in the STAR survey for the chance to win a prize.

The survey asks you what’s important to you and how you think we are doing.

We will be sending some tenants a survey, selected at random. You may receive one by email, post, or telephone. To make sure that the findings are independent, a specialist company called ARP Research will conduct the survey. ARP organise similar surveys for landlords across Wales. We use the survey to understand how well you think we are doing, how we compare to other landlords and where to target improvements.

If you’ve received a survey don’t forget to fill it out and send it back. You could be in with a chance of winning shopping vouchers!

  • 1st Prize: £150 in shopping vouchers
  • 2nd Prize: £75 in shopping vouchers
  • 3rd Prize: £25 in shopping vouchers

If you’ve not been selected to receive a survey this year, but still want to take part visit: www. taicalon.org/haveyoursay If you are having difficulties filling in the survey call our office on 0300 303 1717.

Once the results are in, we’ll use them as part of our plans for 2018 and we’ll publish them in the newsletter along with what we will to do to improve.

If you would like to know more about the STAR survey please visit our STAR survey question and answers page.

  • Get in touch
  • 0300 303 1717
  • info@taicalon.org
  • Text taicalon to 60030,
    followed by your message.