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Nantyglo Gas and Water Update

UPDATE 22, August 2014

Staff from Tai Calon Community Housing have distributed more than 70 heaters to tenants after water got into their gas supply.

Wales & West Utilities turned off the supply to around 500 properties in the Nantyglo area on Thursday following the water mains burst. About half the homes belong to Tai Calon Community Housing which is Blaenau Gwent’s largest social landlord. Its staff have been contacting everyone affected to offer them support and help.

Bill Pearch, Director of Assets and Property Services, said: “We are in regular contact with the tenants and so far no one has needed to be moved from their homes. Those we haven’t been able to reach by phone, have been visited by us. If we still couldn’t contact them, we have left a message. We would advise anyone who is concerned about themselves, a loved one or neighbour to contact us on 0300 303 1717.”

Bron Afon Community Housing loaned eighty heaters and two of the microwaves in Tai Calon’s staff canteen have also been lent to tenants.

Tai Calon is currently only carrying out emergency repairs to enable staff to be available to support tenants.

Bill Pearch added “We are in constant contact with Wales & West Utilities. Its engineers will need to visit every home in order to restore the gas supply. They and us hope this can be done as quickly as possible, but we would ask everyone to be bear with us a little longer.”

UPDATE 23, August 2014

A Wales & West Utilities spokesperson said:“We are still in the process of restoring the gas supply to approximately 755 properties in the Nantyglo area that are without gas as a result of the impact of a water main that burst and was repaired on Thursday. This resulted in damage to gas pipes, and water getting in to the gas network.

“We are continuing to pump water out of our gas pipe – more than 100,000 litres of water has been removed so far. Water has gathered at low points in the network, and we have to locate and drain them all before we can restore all gas supplies. We will continue to work around the clock to resolve this issue. This is a complex operation that may take several days to complete. Gas supplies will not all be restored at the same time, but we will keep people updated on progress throughout the day.

“We have distributed around 100 fan heaters and hot plates for warming food to vulnerable customers, and if anyone needs assistance, or knows of a neighbour who may, please contact either our staff in the area, or call our customer services team on 0800 912 2999 so we can make sure that they are looked after.

“We are working closely with the social services team of the local authority, who have helped arrange washing and showering facilities for people affected at two local sports centres. Their details and opening times are as below:

Day ↓ Sports Centre →


Ebbw Vale

Tuesday – Friday









Bank Holiday Monday



“We are also working alongside the local community housing association. We would like to thank the community for their patience while we work to restore gas supplies as safely and as quickly as possible.”

Staff from Tai Calon Community Housing, Wales and West Utilities and Blaenau Gwent County Borough Council will be present in the Tai Calon trailer at Winchestown Senior Centre on Saturday 23, Sunday 24 and Monday 25.

UPDATE 27, August 2014

A Wales & West Utilities spokesperson said:

“We have been working since last Thursday, 21 August, to reconnect around 755 properties in the Nantyglo area left without gas supplies following a burst on a water main that was repaired last Thursday.

“We have now managed to reconnect the gas supply to the majority of properties affected and are working with Dŵr Cymru Welsh Water in relation to those householders who are unable to use their gas supply because their appliances need to be repaired or replaced, due to water damage.

“This has been a mammoth effort involving about 60 engineers at a time working 24 hours a day and removing over 150,000 litres of water from 10 kms of our gas network. We are now working on the hard to get at parts of the network in an effort to draw this incident to a close.

“We have had tremendous support from the local community as we have worked to resolve this issue and also from Tai Calon Community Housing colleagues.

“We would like to thank the community for their patience and assure everyone that we will soon have gas supplies restored to all properties affected.”

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