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Taking the Lean Approach

Tai Calon Community Housing has become the first housing association in the UK to win a new lean training accreditation after its Rent and Income team learned about lean methodology and changed the way it works. The qualification is recognised and developed by Cardiff University which is Europe’s leading centre for ‘lean thinking’.

Valley Manager Ceri Owen said: “ Lean Thinking is about enabling and supporting staff to streamline their workload so that they have more time to support tenants. Universal Credit will be introduced in Blaenau Gwent this October and it is vital that the team is there to help tenants as they transfer to UC. The training gave us the skills to look at what we currently do and find new, smarter ways of working.”

In all eleven members of the team and colleagues from across the business studied for The LCS Accreditation over a six month period before successfully passing an exam.

Dr Debbie Hay, Director of Learning for Lean Partnership Limited, said: “The Lean Accreditation helps to make staff the architects of their own success. It gives them the key to work more efficiently. We are thrilled that Tai Calon is using the Lean approach.”

Andrew Myatt, Director of Communities and Housing, said: “I am very proud of the members of staff. It was their idea to study for the accreditation and their hard work will certainly make a difference for tenants and Tai Calon. ”

Lean as a management methodology is gaining traction all over the world and The Lean Competency System is currently used by a wide range of organisations, including Barclays Bank, BBC, Mars Inc., The Royal Mint and Virgin Media.

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