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How are we doing?

We measure our performance against targets to ensure that we are delivering the best possible service to tenants.

We completed 3367 urgent and non-urgent repairs between 1st April and 30th June 2017. Nearly all were on time and to tenant satisfaction.

Our Customer Services team answered 20957 phone calls between 1st April and 30th June 2017

Please click here for the latest report about the complaints we have had and what we have done as result.

Our performance

April 1st 2016 to March 31st 2017

Target

Percentage of gas servicing completed on time

99.98%

100.00%

Repairs completed Right First Time

92.45%

85%

Overall satisfaction with the repairs process

88.71%

95%

Repairs completed to time

97.33%

98.5%

% of calls answered by Customer Services

97.12%

95%

Neighbourhood Satisfaction

84.39%

90%

  • Get in touch
  • 0300 303 1717
  • info@taicalon.org
  • Text taicalon to 60030,
    followed by your message.