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Performance and efficiency

We measure our performance against targets to ensure that we are delivering the best possible service to tenants.

We completed 16228 emergency, urgent and non-urgent repairs between April 1st 2016 to March 31st 2017. Nearly all were on time and to tenant satisfaction.

Our Customer Services team answered 90,765 phone calls between 1st 2016 to March 31st 2017.

Please click here for the latest report about the complaints we have had and what we have done as result.

Our performance

April 1st 2016 to March 31st 2017

Target

Percentage of gas servicing completed on time

99.91%

100.00%

Repairs completed Right First Time

90.00%

81.00%

Overall satisfaction with the repairs process

94.04%

95.00%

Repairs completed to time

96.48%

98.30%

% of calls answered by Customer Services

97.20%

97.50%

Customer satisfaction with Customer Services

99.09%

95.00 %

  • Get in touch
  • 0300 303 1717
  • info@taicalon.org
  • Text taicalon to 60030,
    followed by your message.