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How are we doing?

We measure our performance against targets to ensure that we are delivering the best possible service to tenants.

There were 2,027 reactive repairs, nearly all were completed on time and to the tenant’s satisfaction.

Our Customer Services team answered 21,350 phone calls.

We measure our performance against targets to ensure that we are delivering the best possible service to tenants.

Please click here for the latest report about the complaints we have had and what we have done as result.

Our Performance

1st July to 30th September 2017

Target

Percentage of gas servicing completed on time

99.93%

100%

Repairs completed Right First Time

92.44%

85%

Overall satisfaction with the repairs process*

89.29%

95%

Repairs completed to time

96.25%

98.5%

% of calls answered by Customer Services

97.05%

95%

Neighbourhood Satisfaction

85.37%

90%

* This figure is taken from an ongoing survey that Tai Calon staff carry out

  • Get in touch
  • 0300 303 1717
  • info@taicalon.org
  • Text taicalon to 60030,
    followed by your message.