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Performance and efficiency

We measure our performance against targets to ensure that we are delivering the best possible service to tenants.

We completed 10759 emergency, urgent and non-urgent repairs 1st April 2016 to 31st December 2016.

There were 66220 calls answered by Customer Service.

Our Customer Services team answered 66220 phone calls between 1st April 2016 to 31st December 2016.

Please click here for the latest report about the complaints we have had and what we have done as result.

Our performance

April to December 2016

Target

Percentage of gas servicing completed on time

99.91%

100.00%

Repairs completed Right First Time

91.30%

81.00%

Overall satisfaction with the repairs process

93.27%

95.00%

Repairs completed to time

96.00%

98.30%

% of calls answered by Customer Services

97.22%

97.50%

Customer satisfaction with Customer Services

98.47%

95.00 %

  • Get in touch
  • 0300 303 1717
  • info@taicalon.org
  • Text taicalon to 60030,
    followed by your message.