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Performance and efficiency

We measure our performance against targets to ensure that we are delivering the best possible service to tenants.

We completed 5432 emergency, urgent and non-urgent repairs between April and June 2016. Nearly all were on time and to tenant satisfaction.

24109 of calls answered by Customer Services.

We received 64 formal and 2 informal complaints between April and June 2016. This is a 83% increase on the previous quarter.

Please click here for the latest report about the complaints we have had and what we have done as result.

Customer_satisfaction_results_All-01_copy.png

Our performance

April and June 2016

Target

Percentage of gas servicing completed on time

99.95%

100.00%

Repairs completed Right First Time

89.42%

81.00%

Overall satisfaction with the repairs process

91.97%

95.00%

Repairs completed to time

97.24%

98.30%

% of calls answered by Customer Services

96.41%

97.50%

Customer satisfaction with Customer Services

98.52%

95.00 %

Formal complaints

64

N/A

Informal complaints

2

N/A

  • Get in touch
  • 0300 303 1717
  • info@taicalon.org
  • Text taicalon to 60030,
    followed by your message.