Our responsibilities

Who is Responsible for Repairs?

Tai Calon Community Housing’s Repairing Responsibilities

The rent you pay us includes a contribution towards the cost of repairing and maintaining your home. Your tenancy agreement sets out exactly what we will look after.

This includes the following items:

  • The structure and exterior of the property
  • Drains
  • Guttering
  • External pipes
  • Plumbing and Gas Systems
  • Heating and Hot Water supply equipment
  • Baths, sinks and toilets

As the landlord we are responsible for:

  • Keeping your homes and communal areas in a reasonable condition and fit for human habitation.
  • Keeping the structure and exterior of your homes in good repair, including drains, gutters and exterior pipes.
  • Keeping in repair and proper working order, the installations in your homes that supply water, gas, electricity for lighting and space heating. We are also responsible for installations that provide hot water and sanitation, including basins, baths and sanitary conveniences.
  • Maintaining and servicing mechanical and electrical appliances and installations in your homes, within the timescales and requirements set out by law, in the equipment manufacturer’s stipulations, and/or our own standards.
  • Undertaking a continuous and ongoing programme of detailed stock condition surveys, including obtaining ongoing feedback from tenants, contractors and staff. We will do this to ensure that we have a record of the true condition of our housing stock and can identify where repair and improvement works are most needed.

Tenants’ own Repairing Responsibilities

Tenants also have responsibilities to be good tenants, good neighbours, and to keep the home in a “tenant like manner”. This includes carrying out decoration, and the minor jobs that a “reasonable tenant” should do. Examples of these minor maintenance jobs that tenants are responsible for are as follows:

  • Keeping the inside of the property and the garden clean and tidy and empty of rubbish at all times.
  • Decorating all internal areas (except communal areas in blocks of flats), including repairing any small cracks in the plaster, tiling, or walls.
  • Repairing or replacing floor finishes.
  • Clearing waste pipes, traps and unblocking gullies.
  • Replacing plugs and chains to sinks, basins and baths.
  • Replacing WC seats
  • Replacing lost or broken keys, including the locks if required.
  • Renewing electric fuses, other than the main fuse, and for replacing light bulbs (except where the light fitting is in a communal area of a block of flats).
  • Repairing or renewing doorbells, TV aerials and satellite dishes, unless fitted by TCCH or part of a shared system.
  • Repairing or renewing shower units unless provided by TCCH.
  • Replacing damaged fittings and fixtures caused by misuse or neglect, whether caused by themselves, members of their household or visitors to their home.
  • Replacing cracked or broken glass where caused accidentally or by misuse or neglect, whether caused by themselves, members of their household or visitors to their home.
  • Sweeping chimneys, unless a central heating appliance is installed in the fireplace.
  • Repairing and replacing boundary fencing and gates unless originally provided by TCCH.
  • Please note – except where fences around public areas, highways and are not adequately maintained by the tenant, we may remove fences that are in poor or dangerous condition.
  • Maintaining and repairing garden sheds, greenhouses or timber out-houses unless originally provided by TCCH.
  • Maintaining all trees and hedges within the individual property boundary.
  • Please note – we may be able to help in special circumstances, or if the tree presents a Health and Safety risk to either the tenant/public or buildings.
  • Making good any damage caused by themselves, members of their household or visitors to their home, to the satisfaction of TCCH.
  • Please note – We may at our discretion, make good the damage or loss, and recharge the tenant (please refer to our Recharges Policy).

Please note – we will attend to external drain blockages and internal WC blockages. However, if we find that the blockage has been caused by misuse or neglect by a tenant, or a member of their household or visitor to their home, we will have no option but to recharge the full cost of any works we carry out.

  • It is important that you informing us of any building extensions, alterations or electrical adaptations that you intend to carry out. This is to protect you and we can advise you on how to ensure work is done to the correct standard.

Please note – work must not commence until we have given our written approval and we will inspect the works after they have been completed. Tenants themselves are responsible for obtaining any necessary consent required in relation to Planning Permission, Building Regulations, and/or Party Wall Act etc. Any maintenance and repair associated with such alterations or adaptations will remain the responsibility of the tenant.