You may have noticed recently that your Neighbourhood Managers are now known as Community Housing Officers.
This is part of changes Tai Calon has made to give tenants a more efficient service and focus our efforts on local communities.
Although progress has been made in levels of satisfaction within your neighbourhoods, we know from tenant feedback that further improvement is required.
Your Community Housing Officer will be your main point of contact with Tai Calon and you will still receive support and advice when required. The Community Housing Officer will be far more visible and will improve local service delivery through better estate inspections, increasing personal contact, local surgeries and events.