Star stands for ‘Survey of Tenants and Residents’.

Housing associations like Tai Calon use the survey to understand which areas we are doing well and where we need to improve.

We also use the results to compare ourselves to other housing associations in Wales as they ask a number of the same questions.

Our independent researchers sent out just over 2000 surveys to tenants and leaseholders and received 767 back. These results represent tenants who answered they were very or fairly satisfied. The other options were neither, fairly or very dissatisfied.

The next Heart of the Matter will cover some of the actions we’ll take to improve. If you want more information contact: Sarah Freeman on 0300 303 1717 or