Paying rent in full and on time means that you and your family can enjoy a safe and secure home.
You have a contractual requirement to pay your rent Monday of each week, even if you are paid in arrears (for example, housing benefit, salary, universal credit or any other income). If rent is not paid on time then you are breaching the terms of your tenancy agreement.
We are actively working with our tenants to pay their rent on time to make sure people do not fall behind with their rent.
It’s better to talk to us about how we can get your rent account into credit, ignoring rent arrears could lead to you losing your home.
We don’t want that and we’re sure that you don’t either.
Paying your rent must be your priority.
We will write to you about any outstanding arrears to pay. When you receive a letter, please contact us straight away, it’s important you talk to us about any issues you may be having in paying your rent.
If you can’t pay your full rent on the day it is due, you should pay as much as you can afford and talk to us.
Whether you are only slightly in arrears or you are feeling overwhelmed with the amount you owe, it is always better to talk to us than ignore it.
Together, we can make a plan about:
- Checking how much rent you owe
- Talking and helping with your financial situation. For example, our team can help with checking what benefits you may be entitled to but aren’t aware of, which could help you to pay your rent.
- Discussing how you can pay your arrears in affordable instalments.
To stay on track with paying your rent on time, we can help you with a repayment plan.
Also, you can ask Jobcentre Plus or the Pension Service to pay off your arrears through deductions from any of the following benefits:
- jobseeker’s allowance (income-based)
- employment and support allowance (income-related)
- income support
- pension credit
You can request deductions if you owe at least four weeks’ rent and we can make the request if you owe at least eight weeks’ rent.
If you get paid Universal Credit, we can also request deductions from your monthly payment to help pay your arrears if you owe at least two months’ rent.