Customer Service Excellence Award

We are delighted to be able to announce that Tai Calon has achieved the Government’s Customer Service Excellence award.

We are really very proud of our staff for helping us to achieve this, and for the many tenants who were involved in the accreditation visits. The report noted that we had many areas of best practice.

  • The team at Tai Calon have an excellent understanding of their customers and customer journeys, achieving and exceeding standards, which has led to much greater protection and safety of its tenants and customers.
  • Tai Calon uses its Service 1st framework that makes it very clear to both staff and customers what they should expect when delivering and receiving an excellent service.
  • Tai Calon goes to great lengths to protect the privacy of their customers by keeping their information safe and secure.
  • Managers recognise the importance of ensuring that they have a well-trained and willing workforce who have the ability to deliver consistently high levels of service to customers.
  • The management team have worked with staff, customer groups and partners to ensure that they deliver information in a way that meets the varying needs of customers and there continues to be a desire to develop this further.
  • Tai Calon recognise that they can play an important part in improving the health and well-being of the community. Many initiatives are already in place.
  • The Tenant Quality Forum has played an important part in ensuring that the voice of customers is heard and that their recommendations and suggestions are taken seriously by the entire team.

Well done to everyone involved!