Our services during the COVID-19 pandemic

We want to reassure you that Tai Calon’s focus is on maintaining essential services and ensuring people are safe and can keep their homes during this emergency situation.

Our repairs and maintenance service is operating but is focused only on essential and emergency work.

We have  limited access to our sheltered housing schemes in order to reduce the risk of spreading any infection amongst our residents. Access for any agencies that are attending to provide personal care for residents is not affected and will continue as normal.  Likewise, access for urgent medical reasons or provision of essential supplies will also be unaffected. Staff are continuing with welfare calls via the use of the intercom.

In relation to supporting people in our wider communities we are limiting personal visits to only those that are necessary.  We are providing support to our existing clients where feasible over the telephone and any visits are in line with NHS guidance.  Our community neighbourhood teams will be increasing welfare calls, prioritising  the elderly first.  We continue to work closely with statutory agencies and other partners.

We will support tenants to enable them to keep their home and if anyone is suffering financial hardship because of corona virus we will not evict.  Instead we will help as best we can and will continue to lobby and call for financial assistance for anyone affected. We play a crucial part in preventing homelessness whenever it arises, and will continue to work with partners to ensure nobody is without a home. We know this is a highly stressful time for many people. We are working tirelessly to ensure support services are in place and reaching the people who need them, including supporting with budgeting and claiming benefits. We urge anyone who is worried and living in one of our homes to contact us.

Useful links and advice

www.gov.uk

www.nhs.uk

Social distancing guidance

Reduced repairs and maintenance service

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