‘Star’ stands for ‘Survey of Tenants and Residents’
Each year, Tai Calon arranged for an independent research company to carry out a detailed satisfaction survey. To avoid ‘survey fatigue’ we survey one third of tenants each year so tenants will only need to complete the survey once every three years. We use this feedback to enable us to focus on what is most important to tenants and leaseholders.
This years survey was issued in October and November. Despite it being a difficult year for everyone the good news is satisfaction levels have improved!