Who are Your Community Housing Officers?
Your Community Housing Officer will be your main point of contact with Tai Calon and you will still receive support and advice when required. The Community Housing Officer will be far more visible and will improve local service delivery through better estate inspections, increasing personal contact, local surgeries and events.
How can I find out who my Community Housing Officer is?
You can see who your Housing Officer is by selecting where you live below…
What does my Community Housing Officer do?
We have a dedicated team of Community Housing Officers, led by the Housing Manager, to deliver a comprehensive estate management service.
Their job is to support the development of strong and sustainable communities on housing estates, encouraging active resident participation, estates planning, making the environment better and ensuring all sections of the community are encouraged to be involved.
Working with our caretakers, tenants, contractors and other agencies, they make sure the estates are clean and tidy and everyone’s tenancy obligations are fulfilled.
This includes working with the community to develop Neighbourhood Agreements and tackle any anti-social behaviour should it crop up, and they work to agreed service standards with residents.
Inspections and visits
Community Housing Officers undertake regular estate inspections called Neighbourhood Inspections, involving tenant representatives, Councillors and Safer Neighbourhood Teams. They also have access to small budgets for estate improvement works that residents can apply for.
Community Housing Officers help with tenancy queries. They deal with changes to Tenancy Agreements and moving home queries, and carry out home visits to meet both new and long-standing tenants. These meetings are valuable for many reasons: to monitor satisfaction with services, see if more support is needed and also check that tenants are complying with their responsibilities too.
To find out more about how you can get involved in the management of your home and the community visit our ‘Better Together‘ page.