Repair Information

Report a Repair

How to report a repair

When you identify a repair is needed to your home please first check that the repair is not your own responsibility – see link to tenant responsibility

You can report a repair by:

Phone:                 0300 303 1717

E-mail:                 talktous@taicalon.org

Writing:               Tai Calon Community Housing, Solis One, Griffin Lane,

Rising Sun Industrial Estate, Blaina NP13 3JW.

Text:                     Text the word “Repairs” followed by your name and

message to 60030.

Housing Online: Housing Online – Tai Calon Community Housing

 

Emergency Repairs

We operate a 24-hour emergency repairs service.  Please ring 0300 303 1717 to report all emergency repairs.

Emergency repairs are those which put your safety or home at immediate risk.  These are:

  • Gas Escapes – If you smell gas please contact 0800 111 999 immediately
  • In the event of a fire please dial 999
  • Burst pipes or serious leaks that cannot be contained
  • Leaks close to electrics
  • Unsafe electrical fittings
  • Fault with fire alarm or smoke detector
  • Blocked toilets (only 1 in property)
  • Insecure doors or windows following a break in or vandalism.
  • Complete loss of heating or hot water between 31st October and 1st May
  • Immediate Health & Safety risks

 

When will my repair be fixed?

We will agree a convenient appointment in line with the above timescales.  Our appointment options are:

  • 8:00am – 12:00pm
  • 12:00pm – 16:30pm
  • 10:00am – 14:00pm
  • 8:00am – 13:00pm (Friday)

If we have your mobile number, we will send a text to confirm your appointment and a reminder the day before we attend.