Emergency repairs

We operate a 24-hour emergency repair service which you can contact by ringing 0300 303 1717.

During normal working hours, 9am to 5pm, Monday to Friday, Press One for our dedicated repair service.

At all other times, the calls are transferred to our Out of Hours Service.

  • Tell the operator your name, address and that you are a tenant of Tai Calon Community Housing.
  • Provide as much information as possible about the problem.
  • If your call is urgent, the operator will arrange for someone to contact you or visit.

Please bear in mind that we can only respond to emergency repairs outside normal working hours. For example, there is a serious risk to health or damage to your home.

In the event of a fire dial 999.

If you smell gas, or are worried about gas safety, call 0800 111 999 … and then tell us.