Tenant Guidance

Hello, and thank you for choosing Tai Calon Community Housing.

This section of the website aims to provide you with a range of useful information about your tenancy, your rights and your responsibilities.

Tai Calon will provide a repair & maintenance service to you which will focus on keeping your home wind and water-tight, improve the energy efficiency of your home to save you money (and help in the reduction of harmful carbon emissions that are contributing to climate change), and ensure the services to your home such as water, electricity and heating, are all working properly. We will also deal with the things that can impact on your health & safety, such as fire safety, gas, condensation and so on. These are covered in more detail in the “be safe in your home” section.

Your responsibilities include being a good tenant and neighbour, keeping your home and garden in good order, and carrying out any minor jobs that are needed. This includes decorating, minor plaster repair, clearing wastes and gullies. These are explained in more detail in the “Reporting your repairs” section of the website.

To help you to do the minor maintenance jobs that are your responsibility, our staff have made some short films on how to do some of these jobs. For example, if you click on the “condensation” button, you will see a short film on how you can help avoid condensation in the home. Click the “gas safety” button and you will see a short film on how to bleed radiators and checks on your central heating system. The films are presented by some of our staff and we hope you find them helpful.

Sometimes there is no substitute for talking to a real person. So don’t forget you can speak to our friendly and experienced staff in our customer service centre on 0300 303 1717 if you want some advice.