A year ago, we launched Llais ein Pobl to give Tai Calon customers a stronger voice in shaping our services and communities.

Since then, hundreds of customers have shared their views, ideas and experiences, helping us understand what matters most and make improvements based on your feedback.
In just 12 months, our Llais ein Pobl community has achieved some fantastic milestones:
👥 629 customers have joined
📝 662 surveys have been completed
💬 260 quick poll responses have been shared
🏡 Feedback has helped shape eight housing policies
🎁 £2,400 in vouchers have been awarded to thank customers for taking part
But the biggest achievement isn’t the numbers, it’s the difference your feedback is making.
Your views have helped influence changes across Tai Calon, including:
✅ A new Direct Rent Line, making it easier to get support with rent queries
✅ A Vulnerable Customer Policy, helping us better support customers who may need additional help
✅ Improvements to How We Decide Who Gets a Home, making our approach clearer and more transparent
And this is only the beginning.

Help shape the next year of Llais ein Pobl

As we celebrate our first anniversary, we’d love to hear what you think about Llais ein Pobl and how we can make it even better.
Our short survey asks about:
    • What you enjoy most about Llais ein Pobl
    • What content would you like to see more of
    • Features or improvements you’d find useful
    • How can we continue to improve your experience?
It takes around five minutes to complete.
As a thank, you for taking part, everyone who completes the survey will be entered into a prize draw to win one of 10 x £25 shopping vouchers.

Your voice is helping us build a better Tai Calon

Phillip Meek, Customer Wellbeing & Engagement Manager at Tai Calon, said:
“The first year of Llais ein Pobl has shown the real value of listening to our customers and working together to make positive changes. Every survey response, poll and conversation helps us better understand what matters most to our communities and how we can improve our services. I’m incredibly proud of what we’ve achieved so far, but this is only the start. We want Llais ein Pobl to continue growing as a place where customers feel heard, valued and confident that their views can make a difference. Thank you to everyone who has shared their experiences so far.”

Join the Llais ein Pobl community

We’re proud of everything we’ve achieved together over the past year, but we want to hear from even more customers. The more voices we hear, the better we can understand what matters to our communities and make decisions together. If you know a friend, neighbour or family member who lives in a Tai Calon home but hasn’t joined Llais ein Pobl yet, encourage them to sign up.
Thank you to everyone who has been part of the Llais ein Pobl journey so far, our customers, colleagues and partners who have helped make it a success.