We want to know what you think about the services you receive from Tai Calon.
Sometimes things don’t go as planned. If you’re unhappy with something we’ve done, we’re here to listen, understand what happened and work with you to put things right.
We also want to hear when we’ve got things right. Your compliments, feedback and ideas help us understand what matters to you and where we can improve.
If you’re unhappy with our service
If something has gone wrong, please tell us.
You can make a complaint about a service you’ve received, something we’ve done, or something you feel we haven’t done.
You don’t need to know whether your concern is an informal or formal complaint. Just tell us what has happened, and we’ll help you from there. Make a complaint
here.
If you’ve had a positive experience
Has someone on our team helped you, gone the extra mile, or made a difference in your experience?
We’d love to hear about it. Your compliments help us recognise colleagues and understand what good service looks like. Let us know
here.
Have an idea or suggestion?
You don’t need to make a complaint to tell us how we could do things better.
If you have an idea, suggestion or feedback about our services, we’d like to hear it. Share your feedback
here.
How can I contact Tai Calon?
You can contact us in the way that’s easiest for you.
- Complete our online form here
- Call us on 0300 303 1717
- Email talktous@taicalon.org
- Write to us
- Arrange an appointment with a member of our team.
If you’re contacting us about a complaint, please provide as much information as possible. This will help us understand what has happened and what you would like us to do to put things right.
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