When you tell us something has gone wrong, you deserve to know what will happen next.
We’ll listen to your concerns, look into what happened and explain our response clearly.
What if I’m not happy with the response?
If you’re unhappy with how we’ve dealt with your complaint, or you don’t feel we’ve put things right, please let us know.
We’ll explain what options are available to you and what you can do next.
You can also find more information about our complaints process in our Complaints, Compliments and Concerns Policy.