A house is only a home when it’s safe, comfortable and affordable to heat.
If you’re experiencing damp, mould or condensation, please tell us as soon as possible. We’ll take your concerns seriously, we’ll investigate every report, find the cause and work with you to put things right.
What is Healthy Homes?
Healthy Homes is about helping you create a safe, comfortable and healthy place to live. You’ll find practical advice, guides, videos and useful information to help you look after your home and wellbeing. Whether it’s keeping your home warm, improving ventilation, tackling condensation or improving indoor air quality, we’re here to help.
Why is a healthy home important?
A safe, warm and healthy home can have a positive impact on your health, wellbeing and quality of life. Damp, mould, condensation and poor indoor air quality can affect your home and increase the risk of health problems, particularly for young children, older people and people with existing health conditions.
Keeping your home heated to at least 16°C can help reduce the risk of condensation and damp forming, while also helping to protect your health and wellbeing.
There are simple things we can all do to help keep our homes healthy, such as reporting repairs as you notice them, managing moisture, using extractor fans and allowing fresh air to circulate around the home.
We understand that rising energy costs and broader cost-of-living pressures can make it harder to keep homes warm and well-ventilated. If you’re struggling, please let us know. We can talk through the support available and work with you to find practical solutions.
If damp, mould or condensation becomes a problem, we’re here to help. The sooner you tell us about it, the sooner we can work together to find a solution.
Damp, Mould and Condensation
Damp, mould and condensation can happen in any home. Sometimes the cause is linked to the building itself. Sometimes it can be caused by a combination of factors, including heating, ventilation and everyday living activities.
Managing excess moisture created through everyday activities, such as cooking, bathing, showering and drying clothes indoors, can help reduce condensation and improve indoor air quality. That’s why we won’t make assumptions. We’ll investigate every report to understand what’s causing the problem and identify the best way to resolve it. We know damp and mould are not always caused by the way a home is lived in, and we’ll always focus on finding the cause rather than placing blame.
Reporting Damp, Mould and Condensation
If you notice damp, mould or condensation in your home, please contact us as soon as possible. The sooner you tell us about it, the sooner we can investigate and take action.
When you contact us, we’ll ask a few questions about:
- the issue you’ve noticed
- where it’s located
- how long it has been happening
- whether anyone in your home may be more vulnerable to the effects of damp or mould, such as young children, older people, pregnant women or people with existing health conditions
This helps us understand the risk and respond appropriately.
Need Help?
If you’re worried about damp, mould or condensation, please get in touch.
We’ll listen, investigate, find the cause and work with you to put things right.
Contact our Customer Services Team on 0300 303 1717 or email: talktous@taicalon.org
Simple Steps to Help Keep Your Home Healthy
There are some simple things you can do to help reduce condensation and improve air quality in your home:
- Use extractor fans when cooking or bathing until the steam has cleared.
- Make sure extractor fans are switched on and working properly to help remove moisture from the air and reduce condensation.
- Keep trickle vents open where fitted to allow fresh air to circulate and moist air to escape.
- Open windows regularly, where possible, to help remove warm, moist air from your home and reduce the risk of condensation, damp and mould.
- Wipe excess condensation from windows and surfaces to remove excess moisture.
- Avoid drying clothes on radiators. Use a clothes horse in a well-ventilated room, keep the door closed, and open a window or use an extractor fan to reduce moisture and condensation.
- Report repairs as soon as you notice them so they can be fixed before they lead to damp, mould or condensation.
These steps can help, but they don’t replace our responsibility to investigate and address any problems in your home.
Healthy Homes video series
Our Healthy Homes video series, created with the talented young people at Blaenau Gwent Film Academy. In these short, practical videos, we share simple tips to help you keep your home healthy, comfortable and in good condition all year round.
From improving airflow and reducing condensation to preventing damp and mould, our Healthy Homes series covers small changes that can make a big difference.
A huge thank you to Blaenau Gwent Film Academy for bringing these important messages to life through their creativity, enthusiasm and hard work.
We hope you find these videos helpful!