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Tenant Login
Me and My Home
Resident Resources
Find support quickly
Leaseholder Guidance
Information for Leaseholders
Supported Living
Live independently in your own home
Garages
Find out the types of garages we have available.
Pay my rent & How to pay
We understand the effects of the current cost of living crisis, if you do fall into arrears with your rent there are ways we can advise and support you. We know it can be stressful to talk about, but please don’t wait until you owe a large amount of money before reaching out to us.
My community
Brighter Future Fund
Tai Calon’s community grant scheme
Events
Upcoming events in your area
Membership of Tai Calon
Have a say in how your home and community is managed
Blaenau Gwent Food Partnership
With help from the local community, the Blaenau Gwent Food Partnership is starting a good food movement.
Customer Voice
Tell us what you think
Development programme
Develop a housing, land and property portfolio that meets the needs of current and future generations.
Help & Support
Get help with the cost of living
We understand that the rising cost of living can be worrying if you have difficulty paying your bills and rent, but help and advice are available.
Safeguarding
Safeguarding is the action that is taken to protect adults or children who might be at risk of harm, to order to prevent them suffering abuse.
Managing your rent arrears
We understand the effects of the current cost of living crisis, if you do fall into arrears with your rent there are ways we can advise and support you. We know it can be stressful to talk about, but please don’t wait until you owe a large amount of money before reaching out to us.
Universal Credit
Keep things smooth by making the move to Universal Credit!
How To Keep Your Home Free From Damp and Mould
How to keep your home free from damp & mould
How to register for a home
Find information on securing yourself a new home
About Us
How we're doing
Learn more about our performance by clicking here.
Meet our Teams
Learn more about people at Tai Calon
What we're doing
Find out more about what we do at Tai Calon
Partnership & Collaboration
Tai Calon works with a range of partners and other organisations
Contact Us
Complaints & Compliments
We’d love to hear your feedback
General Enquiries
You can visit, write or telephone us
Tenant Login
Me and My Home My community News Help & Support About Us Careers Contact Us
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Resident Resources Find support quickly Leaseholder Guidance Information for Leaseholders Supported Living Live independently in your own home Garages Find out the types of garages we have available. Pay my rent & How to pay We understand the effects of the current cost of living crisis, if you do fall into arrears with your rent there are ways we can advise and support you. We know it can be stressful to talk about, but please don’t wait until you owe a large amount of money before reaching out to us.
Brighter Future Fund Tai Calon’s community grant scheme Events Upcoming events in your area Membership of Tai Calon Have a say in how your home and community is managed Blaenau Gwent Food Partnership With help from the local community, the Blaenau Gwent Food Partnership is starting a good food movement. Customer Voice Tell us what you think Development programme Develop a housing, land and property portfolio that meets the needs of current and future generations.
Get help with the cost of living We understand that the rising cost of living can be worrying if you have difficulty paying your bills and rent, but help and advice are available. Safeguarding Safeguarding is the action that is taken to protect adults or children who might be at risk of harm, to order to prevent them suffering abuse. Managing your rent arrears We understand the effects of the current cost of living crisis, if you do fall into arrears with your rent there are ways we can advise and support you. We know it can be stressful to talk about, but please don’t wait until you owe a large amount of money before reaching out to us. Universal Credit Keep things smooth by making the move to Universal Credit! How To Keep Your Home Free From Damp and Mould How to keep your home free from damp & mould How to register for a home Find information on securing yourself a new home
How we're doing Learn more about our performance by clicking here. Meet our Teams Learn more about people at Tai Calon What we're doing Find out more about what we do at Tai Calon Partnership & Collaboration Tai Calon works with a range of partners and other organisations
Complaints & Compliments We’d love to hear your feedback General Enquiries You can visit, write or telephone us
Home Customer Voice

Customer Voice is here to make it easy for our customers to tell us what we do well, what we need to improve, and feedback on our plans for the future.

Our Customer Voice section is where you can find out information about important changes we are planning to make and tell us what you think. In the performance section, you will also find out how well we are delivering our Customer Voice strategy.

Things won’t change overnight, but please be assured that we are committed to delivering the best service possible to our customers.

If you are interested in helping us improve, don’t hesitate to get in touch with Steven Wetten on 0300 303 1717 or email talktous@taicalon.org. Of course, you can leave feedback about any service anytime by clicking here.

Live Consultations!

We don’t currently have any live consultations but keep an eye out for the next one to get involved and have your say.

Customer Voice Strategy

Our Customer Voice Strategy helps to explain in more detail all the different ways customers can have their say.
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Our Obligation to Consult

As a community landlord, we have an obligation under the Renting Homes (Wales) Act 2016 (RHWA) to consult with our contract holders (tenants) regarding proposals on changes to the way we manage our homes or the services we provide, which may affect our contract holders.
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Useful Information

Interested in getting involved, we would love to hear from you so please contact us: by emailing Talktous@taicalon.org

Upcoming Consultations
We are committed to equality, diversity, and inclusion principles.
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Consultations Completed
We wanted to find out what our customers thought of our website and what improvements we could make when developing our new one.
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Performance
Our Customer Voice scorecard is helping us to make sure the customer voice is being heard
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