What happens after you complain?

We’ll make sure we understand what you’re unhappy about and what you would like us to do. You don’t need to know which stage of our complaints process applies to you. We’ll help with this.

We’ll speak to the people involved, check the information we have and consider what happened. We’ll treat your complaint fairly and look at the situation from both your perspective and ours.

Complaints aren’t just about resolving an individual issue. They also help us understand where our services could be better. We’ll look for patterns in the feedback we receive and use what we learn to improve our services for customers and communities.