Important: AllPay mobile app update – If you use the AllPay mobile app to make payments, please update to version 1.5.3 to continue making payments without interruption. Using the AllPay website? No action needed.
To help us complete your repair:
✅ Make sure someone aged 16 or over is at home
✅ Be available around your appointment time
✅ Keep the area around the repair clear where possible
✅ Let us know if you need any extra support
Giving us access helps us:
✅ Complete repairs more quickly
✅ Keep your home safe and comfortable
✅ Stop problems from getting worse
✅ Carry out important inspections and safety checks
✅ Keep repair appointments available for everyone
We know that plans can change.
If you can’t be at home for your appointment, please let us know as soon as possible. We’ll try to arrange another time that works for you.
If you’re worried about an appointment or need extra support, please get in touch. We’ll listen and do our best to help.