English
Welsh
We know energy costs can be a real worry, but there’s support available to help you stay warm, manage your bills, and feel more in control. Whether it’s saving money, accessing discounts, or getting personalised advice – here’s a roundup of free and trusted services you can turn to.
Free energy advice and support
Citizens Advice Caerphilly Blaenau Gwent (CACBG)
Get free, confidential advice on all things energy-related – from switching suppliers and understanding your bills to accessing hardship funds.
📞 Call: 0800 702 2020
NEA’s WASH Advice Service
Specialist advice on managing your energy bills and staying warm and safe at home. They can also help with benefits and income checks.
📞 Call: 0800 304 7159
Warm Wales
Working across Wales to tackle fuel poverty. They offer one-to-one energy advice, support with fuel debt, and help accessing grants.
📞 Call: 01656 747 622
Let’s Talk
Struggling with utility debt? Let’s Talk offers practical support for individuals and small businesses – including help with budgeting and benefits.
Energy Saving Trust
Explore practical tips for making your home more energy efficient while cutting down your bills and carbon footprint.
Understanding energy pricing
Energy Price Cap – What does it mean?
The cap limits how much suppliers can charge for each unit of energy, but your actual bill depends on how much you use.
If your supplier goes bust
Don’t worry – Ofgem’s safety net ensures you’ll still have energy.
🔗 What to do if your supplier goes bust
Help with energy and water bills
Warm Home Discount
A one-off discount of around £150 on your electricity bill if you meet eligibility criteria. Most schemes open in the summer.
Priority Services Register
If you or someone in your home is older, disabled, or has a health condition, you can register for extra free services from your energy supplier.
🔗 More about the Priority Services Register
Winter Fuel Payment
A tax-free payment of £100–£300 to help with heating costs for eligible pensioner households.
Cold Weather Payments
Receive £25 automatically during any week of freezing temperatures if you’re on certain benefits.
🔗 Cold Weather Payment details
Water bill help from Welsh Water
HelpU Tariff
Aims to reduce water bills for low-income households. Annual charges are capped at £250.
Customer Assistance Fund
Struggling with water debt? This fund helps clear arrears after 6 and 12 months of regular payments.
🔗 Customer Assistance Fund info
WaterSure Scheme
If you’re on a water meter and need to use lots of water due to health conditions or family size, this scheme puts a cap on your bill.
Thinking of switching your energy supplier?
Switching could help you save money – but always check:
-
If your current tariff has an exit fee
-
Your meter type
-
If your Warm Home Discount eligibility may change
✅ Use trusted sites like:
Uswitch, Simply Switch, Energy Helpline, The Energy Shop, MoneySuperMarket
Smart meters – take control of your energy use
Smart meters help you track your energy in real time, giving you more control and more accurate bills. Ask your energy supplier to install one for free.
Curious about smart meters? Swansea MAD busts myths and runs support sessions:
🔗 Visit Swansea MAD – Smart Meter Info
Check with your supplier
Many energy companies offer hardship funds for customers struggling with bills. Visit your supplier’s website to see what’s available and how to apply.
Some helpful links:
Still unsure where to start?
Reach out to us at Tai Calon or speak to one of the services above. You’re not alone – there’s support to help you stay warm, well and in control.