Worrying about energy bills can be stressful, especially when you’re trying to keep your home warm and comfortable.
At Tai Calon, we want you to feel supported in keeping your home safe, warm and healthy. There is a range of advice and support available to help you manage your energy costs, improve your home’s energy efficiency and check whether you’re entitled to additional financial help.
You don’t have to work it all out on your own. Explore the options below to find the support that’s right for you.
Help to make your home warmer and more energy efficient
Welsh Government Warm Homes Programme – Nest
The Welsh Government’s Nest programme offers free advice on saving energy and reducing household bills. Eligible households may also be able to access home energy-efficiency improvements.
Improving your home’s energy efficiency can make it more comfortable and reduce the energy you use.
Find out more:
- Nest Warm Homes Programme
- Telephone: 0808 808 2244
Eligibility criteria apply to home improvements, so contact Nest to discuss your circumstances and the support available.
Check whether you’re entitled to more financial support
You may be entitled to benefits or financial support that you’re not currently receiving. Checking what you’re eligible for could help increase your household income and make it easier to manage essential costs.
Benefits calculators can help you explore your options, including support you may be able to claim based on your income, household circumstances and other eligibility requirements.
Try a benefits calculator:
You can also visit National Energy Action for information about benefits and financial support.
Check if you could pay less Council Tax.
If you’re on a low income, you may be eligible for Council Tax Reduction, which could reduce the amount of Council Tax you have to pay.
The amount of support available depends on your circumstances and the rules that apply in your local council area.
Find out more: Council Tax Reduction
Struggling to top up your prepayment meter?
If you use a prepayment meter and can’t afford to top it up, help may be available to prevent you from running out of gas or electricity.
Depending on your circumstances and energy supplier, support could include:
- Emergency credit: a temporary amount of credit that may be available when your meter balance is low.
- Additional support credit: extra credit that some suppliers may offer to eligible customers experiencing financial hardship.
- Fuel vouchers: eligible households may be able to access help with energy costs through Citizens Advice or other local referral organisations.
The support available depends on your energy supplier, meter type and individual circumstances. Contact your supplier as soon as possible if you’re worried about running out of credit.
Find out more: Help with your energy bills – GOV.UK
You can also contact Citizens Advice for independent advice about your options.
Help if you’re struggling to afford a warm home.
Living in a cold home can affect your health and wellbeing. If you’re worried about keeping your home warm, paying your bills or managing the impact of rising living costs, specialist organisations may be able to help.
Warm Wales
Warm Wales works with households and communities to improve home energy efficiency and help people access relevant support.
Visit Warm Wales to find out more about the help available
National Energy Action
National Energy Action (NEA) is a charity working to end fuel poverty. It provides information and advice for people who are struggling to afford their energy bills.
Visit National Energy Action to explore its advice and support services.
Support with your home
Your home should be a place where you can feel safe, warm and comfortable. If you’re experiencing problems with your heating, hot water, damp or mould, please get in touch with Tai Calon so we can help you understand what to do next.
Our Healthy Homes advice also explains how heating, ventilation and everyday household habits can help you maintain a healthier home.
Explore our Healthy Homes guidance.
Need more help?
If you’re unsure where to start, explore the links above or contact Tai Calon for advice about your home and the support available.
You don’t have to wait until a problem becomes a crisis. Seeking advice early can help you understand your options and find the right support for your circumstances.