We’ve upgraded our repair system to provide an even better service for our customers! There may be minor delays while we complete the transition, but everything should be running smoothly very soon.

What are protected characteristics?

They are:

  1. age
  2. disability
  3. gender reassignment
  4. marriage and civil partnership
  5. pregnancy and maternity
  6. race
  7. religion or belief
  8. sex
  9. sexual orientation

(the above are the 9 protected characteristics under current UK and Wales-specific Equalities legislation)

  1. Language (Welsh, British Sign Language, other spoken languages)
  2. Nationality
  3. Responsibility as carers for any dependents

Direct discrimination

Less favourable treatment of a person compared to another person because of a protected characteristic.

Indirect discrimination

The use of an apparently neutral practice, provision or criterion which puts people with a particular protected characteristic at a disadvantage compared with others who do not share that characteristic and applying the practice, provision or criterion cannot be objectively justified.