Most bigger repairs need an inspection first.
INSPECTION FIRST – Within 20 working days
WE’LL LET YOU KNOW – Findings, work needed and next steps
TARGET COMPLETION – Up to 12 months, usually sooner
Examples of bigger repairs
What happens if we cannot get access?
Bigger repairs depend on us being able to access your home when we attend.
- WE’LL TRY TO CONTACT YOU – Up to two more attempts
- YOUR PREFERRED METHOD – Phone, email or letter
- 7 DAYS TO RESPOND – Before repair cancellation
If we cannot get access
- We’ll try to contact you two more times.
- We’ll make both attempts within seven days.
- If we don’t hear from you, we will cancel the repair.
Need help arranging access?
- We’ll work with you to find a suitable solution.
- We keep a record of contact and access attempts.
Tell us as soon as possible if access is difficult so we can support you and keep the repair moving.