Emergency repairs

An emergency could put someone at risk or cause serious damage to your home.

WITHIN 4 HOURS – We aim to attend

24 HOURS A DAY – Always available

7 DAYS A WEEK – Emergency response

If someone is at risk or your home could be seriously damaged, contact us immediately.

If in doubt, call 0300 303 1717

Examples of emergency repairs

• Gas leak: If you smell gas call 0800 111 999 immediately
• Burst pipes or major water leaks
• A blocked toilet
• Blocked drains or sewage backing up
• No heating or hot water (1 Nov–31 May)
• Heating stuck on — cannot be turned off
• No water supply — check Welsh Water first
• No electricity — check for a local power cut first
• Dangerous electrical faults: Smell burning, exposed wires
• Fire or smoke alarms not working
• Break-in damage leaving your home insecure
• Unsafe walls, roofs or structural damage
• Dangerous paths or trip hazards
• Broken handrails or unsafe stairs

What happens if we cannot get in

Emergency repairs depend on our team being able to access your home when we arrive.

WE MAY NOT RETURN – The same day.

WE’LL TRY TO CALL – Keep your phone nearby.

CONTACT US TO REBOOK – If we cannot reach you.

Please make sure we can get into your home and keep your phone nearby while you wait.

If we arrive and cannot get access

• We may not be able to return the same day.
• The emergency repair could therefore be delayed.

Need to rearrange?  0300 303 1717

• We may contact you to understand what happened.
• We’ll try to rearrange the repair quickly.
• If we cannot reach you, contact us to arrange another visit.