Better Homes. Better Value. Better Service
We know that a house is only a home when it’s safe, comfortable and affordable to heat. We want to provide a fast and reliable repair service while improving more homes.
Sometimes, a repair shows that part of a home needs replacing rather than repairing again and again. In these cases, we may include the work in a planned improvement programme.
What could be replaced?
- Kitchens
- Bathrooms
- Windows
- Internal & External Doors
- Roofs
- Heating systems
- Other major parts of your home
Why planned replacements help
Replacing older items at the right time can reduce repeat repairs and improve homes.
- Fix everyday and bigger repairs faster – Allows repair teams to focus on more urgent repairs.
- Reduce repeat repairs – Prevents the same problem from happening again and again.
- Make better use of money – Making sure that money is spent in the best way.
- Improve more homes – Replacing older items helps keep homes safe and reliable.
- Provide a better service – A better experience for customers.
Will my home still be safe?
Yes. Safety always comes first. If something needs fixing to keep your home safe or secure, we will take action.
What happens if I need a planned replacement?
We will:
- Let you know what work is planned
- Explain why a replacement is needed
- Tell you what to expect
- Keep you updated throughout the process
We will always explain our decision and keep you informed.
Sustainable communities
At Tai Calon, we’re committed to doing our bit for the planet and for the people who call Blaenau Gwent home. Tackling climate change and creating thriving communities go hand in hand. Together, we can protect the places we love and build a better future for everyone.