Sometimes, we may need to charge for repairs. This is usually when the repair is your responsibility, or when damage has been caused that is not the result of normal wear and tear.
Examples:
- Missed repair appointments
- Lost keys and lock changes
- Damage caused by occupants or visitors
- Deliberate damage
- Repairs that are your responsibility
- Reporting a repair as an emergency when it is not
- Removing rubbish or unwanted items
We’ll always let you know first.
Before any charge is added, we will contact you to explain:
- The reason for the charge
- The expected cost
- The payment options available
Looking for the details? Browse our Chargeable Repairs policy.