Helpful tip: Leave a key with a relative, friend or neighbour in case of emergency.
We can replace locks and keys for you for a small fee.

Unblocking sinks, baths and toilets where the blockage is caused by everyday use; replacing sink and bath plugs.
Helpful tip: Avoid wipes, fats and oils down drains. We can do this work for a small fee.

You are responsible for changing light bulbs within your home. This excludes external security lights and communal areas.

You are responsible for replacing glass in windows and doors unless caused by crime.

You need to contact us for permission before making any alterations in your home.

The only flooring we are responsible for is the kitchen and bathroom.

Keep toilet seats secure and replace them when needed.

Bleed radiators and look after any heating controls you have installed yourself. Need help? We can talk you through it, or you can watch our video here. [LINK]

Tighten screws on fixtures and fittings, such as curtain poles, door hinges and cupboard handles.

Replacing fuses and resetting your trip switches.  Need help? We can talk you through it, or you can watch our video here.

Keep your home in good condition: painting, filling small holes, and putting up pictures, shelves, curtain rails or poles.

Install, connect and remove cookers, washing machines, tumble dryers, fridges, freezers and TVs. Exceptions may apply in supported living schemes.

Keep your garden clean and tidy, including cutting grass, cutting trees or bushes, and keeping gullies clear.

Look after any shed or outbuilding you put up, including taking it down and disposing of it when needed. If we provided the shed, we will look after it.

Keep your home and garden clean and tidy to help prevent pests. Put rubbish and recycling in the correct bins and set them out on collection day.