Tai Calon continues to invest in home adaptations that help customers live safely, independently and with dignity in their own homes.

Over the last financial year, 400 adaptations were completed. This included 99 larger adaptations—such as wet rooms, stairlifts, ramps and level-access doorways—and 301 smaller adaptations, including minor equipment and safety improvements.
Our work is guided by the Home Help (Adaptations) Policy, which provides a clear and easy-to-understand approach for assessing need, delivering timely support, and helping customers stay in homes that meet their needs wherever possible. The policy focuses on early help and putting the customer at the centre of decisions. It also considers whether adapting a home is the best option or whether moving to more suitable housing would achieve better long-term outcomes.
Most of the work completed (75%) involved small, preventative adaptations. These quick interventions help reduce the risk of accidents, support better health, and prevent more complex issues from developing later.
For customers with more complex needs, the most common adaptations were walk-in showers (59%) and stairlifts (30%). This reflects growing demand linked to mobility needs and an ageing population. These changes make homes easier to access, support everyday independence, reduce the risk of falls and hospital admissions, and help people remain in their homes for longer.
An Equality Impact Assessment (EqIA) was carried out to ensure the service is fair, inclusive and accessible. It identified that some groups—such as older people, disabled customers, pregnant customers, and those with language or literacy barriers—may need additional support to access services. In response, improvements have been made, including clearer communication, more accessible information formats, flexible appointments, and prioritising higher-risk cases. The assessment concluded the policy has a positive impact overall, helping to reduce inequality and improve outcomes for vulnerable customers.
Feedback from residents continues to show high satisfaction with the service, particularly around the quality of work, improvements to daily living, and the professionalism of staff and contractors. One resident said, “It has helped us with our disability to go upstairs with safety,” while another shared, “The work done has allowed me to walk up and down the stairs much easier and not so afraid,” showing the difference these adaptations make to confidence and independence.
Further comments highlight appreciation for both the service and support provided, including feedback such as, “I was so pleased… I am very grateful… Many thanks.”
We continue to monitor satisfaction, complaints and outcomes closely to support ongoing improvement and ensure resident experience remains at the heart of decision-making.
This approach reflects Tai Calon’s wider commitment to social value and inclusive housing. Where homes cannot be adapted in a sustainable way, we work closely with customers to help them find more suitable accommodation, supporting positive long-term outcomes.
Overall, resident feedback plays a key role in shaping services, showing how timely, well-planned adaptations help improve independence, health and wellbeing, and enable people to remain safely in their homes and communities.