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Me and My Home
Tenant Resources
Find support quickly
Leaseholder Guidance
Information for Leaseholders
Supported Living
Live independently in your own home
Garages
Find out the types of garages we have available.
Pay my rent & How to pay
If you’re struggling with rent due to the cost of living crisis, we’re here to offer support.
St.George's Court
With planning approval granted for the first phase of renovation works, we’re ready to deliver meaningful improvements to homes and the building.
My community
Anti-social Behaviour
ASB app, and what is and is not classed as ASB
Membership of Tai Calon
Have a say in how your home and community is managed
Blaenau Gwent Food Partnership
With help from the local community, the Blaenau Gwent Food Partnership is starting a good food movement.
Customer Voice
Tell us what you think
Development Programmes
Developing a housing, land and property portfolio that meets the needs of current and future generations.
Sustainable communities
Tackling climate change and creating thriving communities go hand in hand. Together, we can protect the places we love and build a better future for everyone.
Help & Support
Get help with the cost of living
We understand that the rising cost of living can be worrying if you have difficulty paying your bills and rent, but help and advice are available.
Safeguarding
Safeguarding is the action that is taken to protect adults or children who might be at risk of harm, to order to prevent them suffering abuse.
Managing your rent arrears
We understand the effects of the current cost of living crisis, if you do fall into arrears with your rent there are ways we can advise and support you. We know it can be stressful to talk about, but please don’t wait until you owe a large amount of money before reaching out to us.
Universal Credit
Keep things smooth by making the move to Universal Credit!
Healthy Homes
Learn how to keep your home free from damp and mould
How to register for a home
Find information on securing yourself a new home
About Us
Who we are
Blaenau Gwent’s largest social landlord, providing homes and supporting communities.
How we are doing
Learn more about our performance by clicking here.
Meet our Teams
Learn more about people at Tai Calon
What we're doing
Find out more about what we do at Tai Calon
Partnership & Collaboration
Tai Calon works with a range of partners and other organisations
Contact Us
General Enquiries
You can visit, write or telephone us
Sevice Standards
Our service standards tell you what you can expect from us.
Complaints, Compliments and feedback
We’d love to hear your feedback
Llais ein Pobl
Share ideas, discuss important topics, give feedback on policies and plans, and help shape the future of your community and housing services.
Out of Hours Emergency Form
All out-of-hours emergencies including housing repairs can be reported on the Delta Wellbeing website.
Tenant Login
Me and My Home My community News Help & Support About Us Careers Contact Us
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Tenant Resources Find support quickly Leaseholder Guidance Information for Leaseholders Supported Living Live independently in your own home Garages Find out the types of garages we have available. Pay my rent & How to pay If you’re struggling with rent due to the cost of living crisis, we’re here to offer support. St.George's Court With planning approval granted for the first phase of renovation works, we’re ready to deliver meaningful improvements to homes and the building.
Anti-social Behaviour ASB app, and what is and is not classed as ASB Membership of Tai Calon Have a say in how your home and community is managed Blaenau Gwent Food Partnership With help from the local community, the Blaenau Gwent Food Partnership is starting a good food movement. Customer Voice Tell us what you think Development Programmes Developing a housing, land and property portfolio that meets the needs of current and future generations. Sustainable communities Tackling climate change and creating thriving communities go hand in hand. Together, we can protect the places we love and build a better future for everyone.
Get help with the cost of living We understand that the rising cost of living can be worrying if you have difficulty paying your bills and rent, but help and advice are available. Safeguarding Safeguarding is the action that is taken to protect adults or children who might be at risk of harm, to order to prevent them suffering abuse. Managing your rent arrears We understand the effects of the current cost of living crisis, if you do fall into arrears with your rent there are ways we can advise and support you. We know it can be stressful to talk about, but please don’t wait until you owe a large amount of money before reaching out to us. Universal Credit Keep things smooth by making the move to Universal Credit! Healthy Homes Learn how to keep your home free from damp and mould How to register for a home Find information on securing yourself a new home
Who we are Blaenau Gwent’s largest social landlord, providing homes and supporting communities. How we are doing Learn more about our performance by clicking here. Meet our Teams Learn more about people at Tai Calon What we're doing Find out more about what we do at Tai Calon Partnership & Collaboration Tai Calon works with a range of partners and other organisations
General Enquiries You can visit, write or telephone us Sevice Standards Our service standards tell you what you can expect from us. Complaints, Compliments and feedback We’d love to hear your feedback Llais ein Pobl Share ideas, discuss important topics, give feedback on policies and plans, and help shape the future of your community and housing services. Out of Hours Emergency Form All out-of-hours emergencies including housing repairs can be reported on the Delta Wellbeing website.
Home Complaints, Compliments and feedback Make a complaint
We’re sorry if something hasn’t gone as you’d expected.
If you’re unhappy with a service you’ve received from Tai Calon, we want to know. You have the right to tell us when something hasn’t gone well, and making a complaint will not affect your right to receive our services.
Your complaint gives us the opportunity to understand what happened, put things right where we can and learn from your experience.
How can I make a complaint?
You can make a complaint in whichever way is easiest for you.
Online
Complete our online complaints form here.
By phone
Call us on 0300 303 1717.
By email
In writing
You can write to us or arrange an appointment to speak with a member of our team.
You don’t need to use specific words or know how our complaints process works. Just tell us what has happened and why you’re unhappy.

What should I include?

If you can, please tell us:
  • What happened
  • When it happened
  • Who you’ve spoken to, if anyone
  • How has this affected you
  • What would you like us to do to put things right
Don’t worry if you don’t have all this information. We’ll work with you to understand your concern.

What happens when you complain?

  • We’ll listen to what you have to say and make sure your complaint is recorded and passed to the right person.
  • We’ll acknowledge your complaint within 2 working days.
  • We’ll aim to resolve informal complaints within 10 working days.
  • Formal complaints will normally receive a response within 20 working days.
  • Some complaints can be more complex and may take longer to investigate. If this happens, we’ll explain why and keep you updated.
Learn more here.

What if I need extra support?

We want everyone to be able to tell us when something isn’t right.
If you need help making a complaint, please let us know. We can talk to you about what support or adjustments may help you.
You can also ask someone you trust to help you make a complaint or speak to us on your behalf.
You won’t get into trouble for complaining.
We understand that making a complaint can feel uncomfortable, particularly if you’re worried about what might happen afterwards. Please don’t let that stop you from telling us.
We want you to feel able to speak openly when something isn’t right. We’ll listen, treat you fairly and use your feedback to help improve our services.