Code of Conduct

Tai Calon Community Housing has a Code of Conduct which we expect our staff and contractors to follow.

Before the member of staff/contractor arrives, they will:

• Check they have the details of work to be undertaken and have arranged access to your home.
• Respect religious and culturally important events, holidays and festivals.
• Make sure they have the right tools and materials to do the job, including dust sheets.
• Plan to complete the work in one visit, where this is possible.
• Explain, if it is not possible to finish on the first visit, and offer a date for a return visit.
• Make sure they have the right parking permits.

Meeting you (the tenant), the member of staff/contractor will:

• Show their identification card.
• Confirm the work they will be carrying out and explain how long they think  it will take.
• Tell you if they have to disconnect your gas, water or electricity.
• Obtain your permission before starting work.
• Be polite and never speak in a  racist, sexist, homophobic or unreasonable way.
• Be professional and not gossip about other tenants, staff or contractors.

While in your home, the member of staff/contractor will:

• Use dust sheets, if the work is likely to cause a mess.
• Avoid damaging your belongings or home.
• Put furniture back, if it needed to be moved.
• Take away all waste materials when they leave, if they are able to.
• Ask your permission before leaving materials or rubbish in your home or communal areas.
• Not smoke in your home.

Carrying out the work, the member of staff/contractor will:

• Work in a safe way, and avoid causing disruption.
• Use good-quality and long life materials.
• Only enter rooms or areas where they are working.
• Keep your home safe by securing doors and putting away ladders.
• Take extra care if working around small children or people with mobility issues.
• Keep you informed of all progress in completing the work, if it cannot be finished in one visit.

Members of staff/contractors working in your home will not:

• Use radios, CD, MP3 or cassette players without your permission.
• Smoke or eat inside your home.
• Drink alcohol during working hours.
• Remove any of your possessions without your permission.
• Use your phone.
• Use your bathroom without your permission.

We ask you to help us by doing the following:

• Keep appointments and give our members of staff/contractors access into your home.
• Contact us promptly if you are unable to keep an appointment (If you live in sheltered housing please inform your scheme manager).
• Check the identity of any member of staff/contractor entering your home and let us know immediately if you have any concerns.
• Be ready for the work, by clearing the area where we will be working, so that we have a safe working environment.
• Be considerate towards our members of staff/contractors.
• Not smoke in the area where we will be working for at least 24 hours before the appointment time.
• Ensure young children, and pets such as dogs are kept away from the work area.
• Understand that although we will always do our best, there is likely to be some disruption and things may not always go to plan.
• Help us to improve our services by giving us feedback; whether positive or negative.