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We understand the effects of the current cost of living crisis, if you do fall into arrears with your rent there are ways we can advise and support you. We know it can be stressful to talk about, but please don’t wait until you owe a large amount of money before reaching out to us.
Pay my rent & How to pay
We understand the effects of the current cost of living crisis, if you do fall into arrears with your rent there are ways we can advise and support you. We know it can be stressful to talk about, but please don’t wait until you owe a large amount of money before reaching out to us.
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Resident Resources Find support quickly Leaseholder Guidance Information for Leaseholders Supported Living Live independently in your own home Garages Find out the types of garages we have available.
Brighter Future Fund Tai Calon’s community grant scheme Events Upcoming events in your area Membership of Tai Calon Have a say in how your home and community is managed Blaenau Gwent Food Partnership With help from the local community, the Blaenau Gwent Food Partnership is starting a good food movement. Customer Voice Tell us what you think
Get help with the cost of living We understand that the rising cost of living can be worrying if you have difficulty paying your bills and rent, but help and advice are available. Safeguarding Safeguarding is the action that is taken to protect adults or children who might be at risk of harm, to order to prevent them suffering abuse. Managing your rent arrears We understand the effects of the current cost of living crisis, if you do fall into arrears with your rent there are ways we can advise and support you. We know it can be stressful to talk about, but please don’t wait until you owe a large amount of money before reaching out to us. Pay my rent & How to pay We understand the effects of the current cost of living crisis, if you do fall into arrears with your rent there are ways we can advise and support you. We know it can be stressful to talk about, but please don’t wait until you owe a large amount of money before reaching out to us. How To Keep Your Home Free From Damp and Mould How to keep your home free from damp & mould How to register for a home Find information on securing yourself a new home
How we're doing We conducted the Best Companies survey in 2021 Who we are Learn more about people at Tai Calon What we're doing Find out more about what we do at Tai Calon Partnership & Collaboration Tai Calon works with a range of partners and other organisations Working with us Take a look at our vacancies
Complaints & Compliments We’d love to hear your feedback General Enquiries You can visit, write or telephone us

Frequently Asked Questions - Renting Homes (Wales) Act

Home Frequently Asked Questions – Renting Homes (Wales) Act

In 2016, the Senedd passed the Renting Homes (Wales) Act 2016 to make it easier for landlords and tenants to rent a home in Wales.

This new law applies to social landlords (like Tai Calon) and private landlords.

The Act is the biggest change to housing law in Wales for decades and has been planned by Welsh Government for a while.

The changes brought by the Act have been scrutinised by tenant organisations such as TPAS Cymru and Shelter Cymru.

  • To make it easier to rent a home in Wales.
  • To improve the condition of rental homes across Wales
  • To improve consistency of standards, whether you live in a home rented from a community landlord or a home rented from a private landlord
  • To give people living in rented homes and landlords better security

The Act will apply from 1 December 2022 onwards.

Read your new contract and familiarise yourself with it. Your contract will explain what you can and can’t do as a tenant, and what Tai Calon can and can’t do as a landlord.

  • If you already live in a home provided by Tai Calon, you will receive your Occupation Contract within six months of 1st December 2022. This contract replaces your Tenancy Agreement
  • For people moving into a Tai Calon home after 1st December 2022, you will sign your new contract and receive a copy within 14 days.
  • We will be working towards sending contracts in the future (where we have your consent) electronically. This is because we are reducing our carbon footprint and printing less paper is better for the environment. It also saves money on print and postage, which can be reinvested into providing quicker, better services for you.
  • “Tenants” will be known as “Contract Holders.”
  • “Tenancy Agreements” will become “Occupation Contracts.”
  • You will have more succession rights. In some circumstances, you can pass your home or contract onto other people after your death. For example, you can ask for your home to be passed onto your partner.
  • You can ask us to add someone to your contract who you want to live with as a joint contract holder.
  • A consistent approach to anti-social behaviour

No, you will pay your rent in the usual way.

Visit: https://gov.wales/housing-law-changing-renting-homes

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