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Me and My Home
Resident Resources
Find support quickly
Leaseholder Guidance
Information for Leaseholders
Supported Living
Live independently in your own home
Garages
Find out the types of garages we have available.
My community
Brighter Future Fund
Tai Calon’s community grant scheme
Events
Upcoming events in your area
Membership of Tai Calon
Have a say in how your home and community is managed
Blaenau Gwent Food Partnership
With help from the local community, the Blaenau Gwent Food Partnership is starting a good food movement.
Customer Voice
Tell us what you think
Development programme
Develop a housing, land and property portfolio that meets the needs of current and future generations.
Help & Support
Get help with the cost of living
We understand that the rising cost of living can be worrying if you have difficulty paying your bills and rent, but help and advice are available.
Safeguarding
Safeguarding is the action that is taken to protect adults or children who might be at risk of harm, to order to prevent them suffering abuse.
Managing your rent arrears
We understand the effects of the current cost of living crisis, if you do fall into arrears with your rent there are ways we can advise and support you. We know it can be stressful to talk about, but please don’t wait until you owe a large amount of money before reaching out to us.
Pay my rent & How to pay
We understand the effects of the current cost of living crisis, if you do fall into arrears with your rent there are ways we can advise and support you. We know it can be stressful to talk about, but please don’t wait until you owe a large amount of money before reaching out to us.
How To Keep Your Home Free From Damp and Mould
How to keep your home free from damp & mould
How to register for a home
Find information on securing yourself a new home
About Us
How we're doing
Learn more about our performance by clicking here.
Meet our Teams
Learn more about people at Tai Calon
What we're doing
Find out more about what we do at Tai Calon
Partnership & Collaboration
Tai Calon works with a range of partners and other organisations
Contact Us
Complaints & Compliments
We’d love to hear your feedback
General Enquiries
You can visit, write or telephone us
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Me and My Home My community News Help & Support About Us Careers Contact Us
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Resident Resources Find support quickly Leaseholder Guidance Information for Leaseholders Supported Living Live independently in your own home Garages Find out the types of garages we have available.
Brighter Future Fund Tai Calon’s community grant scheme Events Upcoming events in your area Membership of Tai Calon Have a say in how your home and community is managed Blaenau Gwent Food Partnership With help from the local community, the Blaenau Gwent Food Partnership is starting a good food movement. Customer Voice Tell us what you think Development programme Develop a housing, land and property portfolio that meets the needs of current and future generations.
Get help with the cost of living We understand that the rising cost of living can be worrying if you have difficulty paying your bills and rent, but help and advice are available. Safeguarding Safeguarding is the action that is taken to protect adults or children who might be at risk of harm, to order to prevent them suffering abuse. Managing your rent arrears We understand the effects of the current cost of living crisis, if you do fall into arrears with your rent there are ways we can advise and support you. We know it can be stressful to talk about, but please don’t wait until you owe a large amount of money before reaching out to us. Pay my rent & How to pay We understand the effects of the current cost of living crisis, if you do fall into arrears with your rent there are ways we can advise and support you. We know it can be stressful to talk about, but please don’t wait until you owe a large amount of money before reaching out to us. How To Keep Your Home Free From Damp and Mould How to keep your home free from damp & mould How to register for a home Find information on securing yourself a new home
How we're doing Learn more about our performance by clicking here. Meet our Teams Learn more about people at Tai Calon What we're doing Find out more about what we do at Tai Calon Partnership & Collaboration Tai Calon works with a range of partners and other organisations
Complaints & Compliments We’d love to hear your feedback General Enquiries You can visit, write or telephone us
Home Gas Safety

We have a legal duty to carry out an annual safety check on all our gas appliances, flues and fittings in your home. This work is carried out by a Gas Safe registered engineer under the 1998 Gas Safety (Installation and Use) Regulations. The engineer will also service our boilers and appliances so they continue to work effectively, efficiently and safely. They will also test smoke alarms and make a visual check of your appliances such as gas fires and cookers.

Gas Safe Registered Engineer

When installing your own cooker and other gas appliances please make sure you employ a suitably qualified Gas Safe registered engineer. The gas safety check is carried out once a year and we will try to arrange an appointment at a time to suit you. Please make sure that someone is at home to allow us to carry out the inspection. If the appointment is inconvenient, please ring us on 0300 303 1717 to arrange a new date.

If you fail to allow us access we can take legal action and you could be evicted from your home. We can also charge you for our costs in taking the case to court.

If you smell gas or suspect fumes please call Wales & West Utilities on 0800 111 999

PLEASE REMEMBER THE ANNUAL GAS SAFETY CHECK IS FOR THE SAFETY OF YOU AND YOUR LOVED ONES.

During prolonged periods of sub-zero temperatures there’s a risk your condensate pipe may freeze, causing your boiler to stop working. Watch this short video fromWorcester, Bosch Group to see how to safely defrost a frozen boiler condensate.