We understand that the rising cost of living may mean you are struggling to heat your home, which could cause condensation, making your home damp.
When too much moist air comes into contact with a cold surface, such as a window or a cold wall, that surface can become damp. That is the perfect environment for black mould to develop and grow. This tends to happen more in the colder months.
Here you can find some advice to help keep your home free from damp and black mould, as well as information about how we can help.
We are here to help
If you are worried about damp or black mould, please get in touch with our Customer Services on 0300 303 1717 or email firstname.lastname@example.org. Our Customer Services will arrange for one of our team to visit your home.
The investigation may take up to 2-hours to complete. During that time, we will need access to your kitchen and bathroom to check your home’s extractor fans and the affected areas. As well as talk to you about the options available to prevent damp and mould in your home. We may need to come back after our first visit to do any repairs.
It is important that we help to resolve any damp and mould problems, now and into the future. Given that black mould can re-occur over time, we will contact you 3, 6 and 12 months after the repairs have been completed to ensure your problem has been resolved.
How to keep your home free from damp and mould
Did you know lots of moisture is created in your home every day? A family can produce over 9 litres of water in the home by cooking, bathing, washing and drying clothes.
If your home isn’t ventilated, this water stays in your home, creating condensation and leading to damp and mould.
- When you can, dry washing outside. If you can not dry washing outside, try drying clothes on a clothes horse in your bathroom, turn on your extractor fan, open the window and close the door.
- When carrying out everyday activities that produce steam, like cooking, taking a shower or boiling the kettle be sure to turn on your extractor fan, open the window and close the door to that room.
- Air needs to flow around a room so try to avoid pushing furniture tight against walls.
- If possible, try to close bedroom doors at night and open a window slightly to allow ventilation or use trickle vents.
- You can remove the mould with an anti-fungal,anti-mould spray.
- Try to keep your home at a constant temperature between 18 to 21 degrees.
- Try to keep your radiators clear of obstructions, such as curtains and furniture.
If you need any further advice on these top tips, then please ring our Customer Services on 0300 303 1717 or email email@example.com