If you need assistance applying for Universal Credit, Citizens Advice offers support through their Help to Claim service.

It’s completely free, confidential, and independent. Their dedicated advisers can assist you from 8 am to 6 pm, Monday to Friday. You can contact them online at citizensadvice.org.uk/helptoclaim or call toll-free at 0800 024 1 220 (Wales).

Their Help to Claim service can aid you throughout your Universal Credit application process, ensuring you receive the support you’re entitled to. Their experienced advisers can help you with the following: 

  • Determine your eligibility for payments
  • Complete your application
  • Prepare for your initial JobCentre appointment
  • Verify the accuracy of your first payment

When applying for Universal Credit, you can apply online, over the phone, or from the comfort of your home in certain circumstances.

To streamline your application process, it’s helpful to gather the following information beforehand:

  • Details of your housing situation
  • Information about your income and savings
  • Your childcare arrangements
  • Any other benefits you may be receiving

For more information about the requirements at each stage of your claim, visit citizensadvice.org.uk/StartingYourClaim

Remember, Citizens Advice operates under the National Association of Citizens Advice Bureaux and is committed to assisting those in need.