Policy statement

Tai Calon will continue to promote equality and diversity in housing. To encourage this we will continue to: –

• Treat all individuals fairly and not discriminate on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation
• Oppose, eliminate and ensure zero tolerance towards all forms of unlawful discrimination, harassment and victimisation
• Advance equality of opportunity and foster good relations between people from different equality groups
• Ensure services reflect and are informed by the diverse nature of our tenants and leaseholders, their individual needs and the communities where they live
• Identify and remove barriers preventing or restricting access to services and activities, and demonstrate equality of opportunity in all areas of service provision
• Actively promote activities and services throughout the communities where we work, identifying and engaging with minority or hard to reach groups
• Gather and maintain information that enables us to understand the needs and preferences of tenants and leaseholders and use this to shape policies and services
• Engage contractors, consultants and partners that can demonstrate a robust commitment to equality and diversity through upholding the values of respect, fairness and understanding
• Strive for a representative and diverse workforce, which helps maintain an organisational culture that respects and values difference
• Provide a working environment that recognises the individual needs of staff, where each employee feels respected and able to give of their best.
• Train and equip staff to respond to specific individual needs of tenants, leaseholders and other customers, in order to provide the best possible customer service
• Ensure our governance, participation and scrutiny arrangements are inclusive and representative
• Meet our moral and social obligations, complying with legal requirements, fulfilling regulatory expectations, taking account of and implementing good practice
• Openly publicise this policy statement, clearly communicating our commitment to equalities and diversity to all staff, tenants, leaseholders, other customers and stakeholders.