Who is Responsible for Repairs?

Please let us know immediately about any repair or defect that we are responsible for in your home or the communal areas, so we can arrange for them to be repaired.

Letting us know if you can’t keep an agreed appointment. You may be recharged if you fail to do this.   

Keeping the inside of your home clean and decorated to a reasonable standard. Including painting, wallpapering and filling small holes or cracks in the plaster. 

Contacting us before making any alterations to your home and please read our asbestos information.

Replacing bath or sink plugs and chains and replacing toilet seats. We can supply and fit these for you for a small fee.

Unblocking sinks and toilets that have been blocked through misuse. If you’re unsure how to do this, we can unblock these for you for a small fee.   

Bleeding radiators and topping up the pressure on your boiler. If you’re unsure how to do this, we can talk you through this or you can watch our video explaining how to do this here.  Alternatively, we can do this for you for a small fee.  

Replacing fuses and resetting your trip switches.   If you’re unsure how to do this, we can talk you through this or you can watch our video explaining how to do this here.  Alternatively, we can do this for you for a small fee.  Link to YouTube:  Resetting trip switches on your fuse box: Resetting trip switches on your fuse box – YouTube 

Replacing lightbulbs except for those fitted in your kitchen and bathroom.   

We know how important it is to keep your home safe and secure. We will replace lost or broken keys to your home and change any locks if needed for a small fee.  

Over time, screws may become loose on the hinges of internal doors or kitchen units etc. It is your responsibility to tighten these when they become loose. 

Replacing glass in windows and doors if it breaks.  We can make safe and replace the glass for a small fee.

Fixing or replacing floor coverings such as carpet in your home, except for those supplied by us. 

Looking after your garden by cutting your grass and hedges and cutting back trees and shrubs.  

• Keeping your garden clean and empty of rubbish.  
• Unblocking small gullies blocked by leaves.  
• Maintaining and repairing garden sheds and greenhouses and replacing boundary fencing unless provided by us.