Our office will be closed on Monday, 4 May, for the bank holiday. If you have an urgent repair, please call us on 0303 031 7171 — our out-of-hours team will be available to help. We’ll be back open as usual on Tuesday, 5 May. Please bear with our Customer Services team that morning, as call volumes may be higher than usual following the bank holiday.

Self-evaluation is the framework we use to assess our performance within housing associations.

The Welsh Government has established nine Regulatory Standards that encompass our various activities.

Our 2023 report and detailed improvement plan, developed from the Board’s evaluation of our compliance with these Regulatory Standards, are available below.

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Self Evaluation 2024
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Improvement Plan 2024-25
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