Self Evaluation

Has a strategy which reflects its vision, culture and values and sets out how the organisation will achieve its core purpose as a social landlord.

• To agree on a new measure that demonstrates improvement in the thermal efficiency of our homes and reflects the experience of those who live there.
• Broaden the reporting of Tai Calon’s progress from performance indicators by providing a wider context of stories of lived experiences.
• Expand our partnership working where it supports our mission to improve customer satisfaction, build new houses and flats, and improve the thermal efficiency of our existing homes.
• Seek accreditations where it supports our mission to improve customer satisfaction, build new houses and flats, and improve the thermal efficiency of our existing homes.
• Undertake a comprehensive stakeholder survey.
• Establish a central register to help ensure that all engagement is effective and impactful.

It complies with its own governing documents and meets the requirements of an appropriate governance code.

• Implement the recommendations within the equality, diversity, and inclusion action plan
• Continue with our regular evaluation of the impact of the work of the Committees within the governance structure
• Given the positive impact on the communities where we work, the Board will closely monitor the impact of our Brighter Future Fund, given the insight it will provide.
• Update the Board Member Code of Conduct to reflect best practices and to incorporate our new CALON Values.

Sets and delivers measurable, evidence-based commitments across all areas of its business in relation to equality, diversity, and inclusion (including anti-racism and tackling hate crime), reflecting the diversity of the community it works in and with.

• Seek best practices from Tai Pawb, particularly in the way that we measure performance in equality, diversity, and inclusion.

Makes logical decisions based on clear, good quality information which includes assessment of risk and, where appropriate, the views of tenants

• Continuous improvement in governance

Does not put social housing assets or tenants at undue risk

• Continue to ensure that our risk appetite remains relevant to the challenges and opportunities presented to Tai Calon

Keeps tenants safe in their homes and promptly identifies and corrects any under-performance or non-compliance on landlord health and safety matters.

• Complete fire risk assessments for all walk-up flats by December 2023
• Continuous improvement in radon gas monitoring

Delivers services which meet the diverse needs of tenants.

• Continue the Tai Calon journey to fully understand what drives customer satisfaction.
• Enable staff to deal with a wider range of enquiries from customers at the first point of contact.
• Test new approaches for the delivery of repairs and maintenance that improve customer satisfaction and drive value for money.
• Ensure we continue to meet the new legislative requirements of the Rented Homes (Wales) Act.

Achieves and maintains high levels of tenant satisfaction with services.

Makes landlord performance information available to tenants.

• Continue to improve our understanding of what performance information our customers seek about Tai Calon.

Enables tenants to understand the organisations approach to tenant involvement, how they can get involved and how the organisation will listen to and act on tenant feedback and learn from complaints.

• Strengthen the area of hearing the voice of the customer, particularly with those customers who do not contact Tai Calon often
• Further improvements on co-production of improvements with customers
  Using Rant & Rave and neighbourhood surveys to drive opportunities for local engagement on local issues.

Can demonstrate diverse tenant views and expectations inform the development and review of housing and related services and the response to any under-performance.

• Widen our contacts with organisations and customers who could help with improving the way we work, which will in turn, improve customer satisfaction.

Ensures all applicable rules and statutory guidance (including the current rent agreement) are compiled with.

• Continue to improve our work to define what is affordable for the rents and service charges that our customers pay.

Determines its strategic approach to value for money, ensuring the approach relates to its social purpose, and makes strategic and operational decisions in line with it. 

• Continue to drive value for money on our costs.

Is financially viable in the short, medium, and longer-term and maintains sufficient funding and liquidity to support this.

• Refinance our corporate borrowing to improve our financial flexibility to do more, particularly on the development of new homes.

Uses accurate information about assets and liabilities to inform strategic and financial decisions

• Undertake a survey of all the homes, ensuring Tai Calon has the most accurate data possible about the homes we manage.

Ensures publicly funded homes meet all applicable standards, rules and statutory guidance issued in connection with quality of accommodation, including the current Welsh Housing Quality Standard.

• Undertake a survey of all the homes, ensuring Tai Calon has the most accurate data about the homes we manage.