We aim to achieve 90% overall customer satisfaction by 2025
Tai Calon uses many methods to gauge customer satisfaction, a key one is our annual survey (called the STAR survey). In the autumn of 2021, this survey was sent to approximately 33% of our customers.
The result showed that overall satisfaction with Tai Calon’s services has not changed from the previous year. So, whilst we had hoped for an improvement for our customers, it was interesting to note that our competitors recorded drops in satisfaction. The 81% can be compared with the housing sector average of 83%. On the opposite end of the scale, only 11% were unhappy, slightly fewer than 13% last year.