Anti-social behaviour

If you need Tai Calon’s help to deal with nuisance neighbours please contact us on 0300 303 1717 or email us at

If you have been a victim of a crime or serious anti-social behaviour you should contact the police. If it’s an emergency dial 999, otherwise ring 101, for example if you have witnessed a crime.

If you have witnessed crime or serious anti social behaviour you can call Crimestoppers anonymously, 24 hours a day, on 0800 555 111.

If you would like independent information and to read more about what to expect, visit this independent website

What is anti-social or nuisance behaviour?

It is serious, persistent behaviour by someone which is capable of or causing nuisance or annoyance or some other kind of serious harm :

It can be:

  • Persistent and excessive levels of noise (At any time of day or night)
  • Abusive, threatening or violent behaviour
  • Vandalism
  • Fly tipping
  • Hate crime
  • Intimidation/harassment

What isn’t ASB or nuisance behaviour

  • Children’s arguments
  • Staring or looking at someone
  • One-off parties or BBQ’s
  • Carparking issues
  • Straying pets
  • Conflicting lifestyles or values. (Noise from expected household activities at a reasonable hours such as vacuuming, washing machines, occasional DIY)

Parking issues:

Tai Calon will only get involved with vehicle problems where a vehicle, trailer or caravan has been abandoned, or SORN’d with DVLA on land belonging to us. Our car parks are for everyday parking of vehicles and are not to be used as long-term storage. Caravans, trailers and un

If you need to contact us about experiencing ASB we will work with you to agree on how to tackle it, how to report further issues and agree how to keep in touch. Action by us can involve, home visits, letters and informal agreements and ensuring all parties who need support, are offered it.

In some cases, improvement does not happen very quickly and more time is needed to investigate and gather evidence to prove what is going to further action. This can take time, but we will explain how we can support you.

Sometimes ASB is also more serious and is potentially a crime and it may be that the matter should be reported to the police and that they are the best people to investigate. We will however work with police and a range of other services where necessary to best help our communities.

In some cases, reported issues will need to have been tackled by other agencies first. The most common issue is illegal drugs. We do not does not have the power to search properties or people. It is the police who have those investigation powers. Tai Calon can consider action where drugs & drug dealing have been in some way proven by police e.g. a conviction in criminal court.


Can I make an anonymous complaint?

All complaints are confidential. We would not disclose your complaint to a third party or the person, about whom you are complaining, without your permission. However, this may limit our investigation. If the complaint is anonymous, we may not have enough information or evidence to deal with it. Any legal action will require information to be used as evidence to help us to prove a case. Anonymous information isn’t always strong enough as evidence and this can sometimes lead to feelings that no one is doing anything.


Dog barking

It’s normal and natural for dogs to bark. But when barking happens a lot, or goes on for a long time, it can be annoying and upsetting for neighbours.

Research into noise issues shows that problems are most likely to be solved when people discuss things calmly and work out a solution between them.

If it’s you that is being disturbed by the noise of dogs barking we will need to collect evidence of how often it happens, how long it lasts and when it happens. It is usually a combination of these things that will help us decide if this is a nuisance and what should be done about it. We will ask you to use The Noise App for this which is a free-to-download app from which you can take recordings and send them to us.

If it your dog that’s barking, what should you do?

Talking it over If the noise your dog is making is upsetting your neighbours, the first step is to consider talking things over with them. Stay calm and try to see it from their point of view: perhaps they’re working shifts or have got a baby or small children. Bear in mind that they might be worried about whether the dog is OK and remember, you might not know how serious the problem is if your dog is barking more when you’re not at home. Ask your neighbours to tell you exactly when your dog is barking, and for how long. If you’re out a lot, ask them to note down the times when the barking happens. If you’re in, make a note yourself. Think about using a webcam or video camera to find out what your dog is doing

when you’re not there or try a ‘set-up’ – pretend you’re going out for the day, then wait outside the door to see what your dog does. If your dog is noisy or distressed, we would suggest speaking to a qualified & experienced animal behaviourist to see how you can help your pet relax.