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Find out the types of garages we have available.
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If you’re struggling with rent due to the cost of living crisis, we’re here to offer support.
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With help from the local community, the Blaenau Gwent Food Partnership is starting a good food movement.
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We understand that the rising cost of living can be worrying if you have difficulty paying your bills and rent, but help and advice are available.
Safeguarding
Safeguarding is the action that is taken to protect adults or children who might be at risk of harm, to order to prevent them suffering abuse.
Managing your rent arrears
We understand the effects of the current cost of living crisis, if you do fall into arrears with your rent there are ways we can advise and support you. We know it can be stressful to talk about, but please don’t wait until you owe a large amount of money before reaching out to us.
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Keep things smooth by making the move to Universal Credit!
How To Keep Your Home Free From Damp and Mould
How to keep your home free from damp & mould
How to register for a home
Find information on securing yourself a new home
About Us
Who we are
Blaenau Gwent’s largest social landlord, providing homes and supporting communities.
How we are doing
Learn more about our performance by clicking here.
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Learn more about people at Tai Calon
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Find out more about what we do at Tai Calon
Partnership & Collaboration
Tai Calon works with a range of partners and other organisations
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All out-of-hours emergencies including housing repairs can be reported on the Delta Wellbeing website.
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Tenant Resources Find support quickly Leaseholder Guidance Information for Leaseholders Supported Living Live independently in your own home Garages Find out the types of garages we have available. Pay my rent & How to pay If you’re struggling with rent due to the cost of living crisis, we’re here to offer support.
Brighter Future Fund Tai Calon’s community grant scheme Events Upcoming events in your area Membership of Tai Calon Have a say in how your home and community is managed Blaenau Gwent Food Partnership With help from the local community, the Blaenau Gwent Food Partnership is starting a good food movement. Customer Voice Tell us what you think Development Programmes Developing a housing, land and property portfolio that meets the needs of current and future generations.
Get help with the cost of living We understand that the rising cost of living can be worrying if you have difficulty paying your bills and rent, but help and advice are available. Safeguarding Safeguarding is the action that is taken to protect adults or children who might be at risk of harm, to order to prevent them suffering abuse. Managing your rent arrears We understand the effects of the current cost of living crisis, if you do fall into arrears with your rent there are ways we can advise and support you. We know it can be stressful to talk about, but please don’t wait until you owe a large amount of money before reaching out to us. Universal Credit Keep things smooth by making the move to Universal Credit! How To Keep Your Home Free From Damp and Mould How to keep your home free from damp & mould How to register for a home Find information on securing yourself a new home
Who we are Blaenau Gwent’s largest social landlord, providing homes and supporting communities. How we are doing Learn more about our performance by clicking here. Meet our Teams Learn more about people at Tai Calon What we're doing Find out more about what we do at Tai Calon Partnership & Collaboration Tai Calon works with a range of partners and other organisations
General Enquiries You can visit, write or telephone us Sevice Standards Our service standards tell you what you can expect from us. Complaints & Compliments We’d love to hear your feedback Out of Hours Emergency Form All out-of-hours emergencies including housing repairs can be reported on the Delta Wellbeing website.
Home Welsh language

Welcome to Tai Calon’s Welsh language scheme!

At Tai Calon, we are committed to fostering language equality and supporting the use of both Welsh and English in communicating with our customers and employees.  

Our dedication to this principle aligns with the Welsh Language Act 1993. We treat both languages equally, considering the linguistic profile of our areas, the demand for Welsh among our customers and employees, and what is reasonably practicable for Tai Calon. 

Consultation and Commitment 

We are consulting with our customers and employees and utilising public information to establish our language scheme.  

While recognising a modest demand for Welsh language services in Blaenau Gwent, we believe in offering flexibility. While we may not adopt a fully bilingual policy, we actively welcome communication in Welsh or English, respecting our customers’ language preferences. 

Service Planning and New Initiatives 

When developing new policies and initiatives, we conduct an Equality Impact Assessment that helps assess any linguistic consequences and ensure our employees know our language scheme. Our goal is to provide an effective service, irrespective of the language our customers choose. 

 Delivery of Service 

We aim to deliver high-quality services in both Welsh and English. Our Communication Plan outlines the services provided in Welsh, and we welcome contributions in various community languages and communication methods. We prioritise clear communication and provide language assistance when needed. 

Welsh Speaking customers 

We welcome correspondence in both Welsh and English and commit to dealing with inquiries promptly and efficiently. Our employees are guided on language equality in written and verbal communication. When face-to-face communication is required, we make efforts to accommodate Welsh speakers. 

Public Facing

Our corporate identity reflects a bilingual image, and our public documents, literature, and reports are produced in Welsh and English. We encourage bilingualism in public meetings, and our website offers accessibility features for a multitude of languages. 

Signs and Notices 

We are working to ensure that all signs, inside or outside our premises, are bilingual and reflect our commitment to equality in language representation by 2029.

Implementing and Monitoring the Scheme 

We are committed to having a workforce competent in both Welsh and English. We support staff in learning Welsh and encourage a mix of language skills among our Board members. Our scheme is regularly monitored and subject to an annual review, ensuring continuous improvement. 

Complaints Statement 

Our Complaints Policy, which is available in Welsh upon request, will handle complaints related to language service delivery. 

We are proud of our commitment to language equality, and we welcome your feedback and suggestions to enhance our Welsh Language Scheme further.