Customer Voice

‘Customer Voice’ sets out how we will listen to and collaborate with our customers (tenants, residents and leaseholders). It’s here to make it easy for our customers to tell us what we do well, what we need to improve and feedback on our plans for the future.

In the performance section, you will also find out how well we are delivering our Customer Voice strategy.

We have now introduced Llais ein Pobl (Voice of our People), our new engagement platform, to make it easier for you to share your views and shape the future of Tai Calon. Everyone’s time is precious, so instead of asking our customers to attend focus groups or tenant forums, you can now give feedback quickly and easily, whenever it suits you.

Through Llais ein Pobl, we can listen to a wide and diverse range of our customers, making sure every voice is represented. The platform allows us to connect with you in real time, so we can understand what we’re doing well, where we need to improve, and what matters most to you. You can explore upcoming changes, complete polls, surveys and win prizes, take part in consultations, and see how your views are helping to shape our decisions, all in one place.

We’re committed to using your feedback to deliver the best possible services, and closing the loop is important to us. You’ll see live updates from surveys and video outcomes from actual colleagues at Tai Calon.

If you are interested in helping us improve, don’t hesitate to get in touch with Steven Wetten on 0300 303 1717 or email talktous@taicalon.org. Of course, you can leave feedback about any service anytime by clicking here.

👉 Ready to have your say?

Join Llais ein Pobl today and start sharing your views in just a few clicks.
Sign up here or contact Steven Wetten on 0300 303 1717 or talktous@taicalon.org if you need any help getting started.