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Me and My Home
Tenant Resources
Find support quickly
Leaseholder Guidance
Information for Leaseholders
Supported Living
Live independently in your own home
Garages
Find out the types of garages we have available.
Pay my rent & How to pay
If you’re struggling with rent due to the cost of living crisis, we’re here to offer support.
St.George's Court
With planning approval granted for the first phase of renovation works, we’re ready to deliver meaningful improvements to homes and the building.
My community
Anti-social Behaviour
ASB app, and what is and is not classed as ASB
Membership of Tai Calon
Have a say in how your home and community is managed
Blaenau Gwent Food Partnership
With help from the local community, the Blaenau Gwent Food Partnership is starting a good food movement.
Customer Voice
Tell us what you think
Development Programmes
Developing a housing, land and property portfolio that meets the needs of current and future generations.
Sustainable communities
Tackling climate change and creating thriving communities go hand in hand. Together, we can protect the places we love and build a better future for everyone.
Help & Support
Get help with the cost of living
We understand that the rising cost of living can be worrying if you have difficulty paying your bills and rent, but help and advice are available.
Safeguarding
Safeguarding is the action that is taken to protect adults or children who might be at risk of harm, to order to prevent them suffering abuse.
Managing your rent arrears
We understand the effects of the current cost of living crisis, if you do fall into arrears with your rent there are ways we can advise and support you. We know it can be stressful to talk about, but please don’t wait until you owe a large amount of money before reaching out to us.
Universal Credit
Keep things smooth by making the move to Universal Credit!
Healthy Homes
Learn how to keep your home free from damp and mould
How to register for a home
Find information on securing yourself a new home
About Us
Who we are
Blaenau Gwent’s largest social landlord, providing homes and supporting communities.
How we are doing
Learn more about our performance by clicking here.
Meet our Teams
Learn more about people at Tai Calon
What we're doing
Find out more about what we do at Tai Calon
Partnership & Collaboration
Tai Calon works with a range of partners and other organisations
Contact Us
General Enquiries
You can visit, write or telephone us
Sevice Standards
Our service standards tell you what you can expect from us.
Complaints, Compliments and feedback
We’d love to hear your feedback
Llais ein Pobl
Share ideas, discuss important topics, give feedback on policies and plans, and help shape the future of your community and housing services.
Out of Hours Emergency Form
All out-of-hours emergencies including housing repairs can be reported on the Delta Wellbeing website.
Tenant Login
Me and My Home My community News Help & Support About Us Careers Contact Us
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Tenant Resources Find support quickly Leaseholder Guidance Information for Leaseholders Supported Living Live independently in your own home Garages Find out the types of garages we have available. Pay my rent & How to pay If you’re struggling with rent due to the cost of living crisis, we’re here to offer support. St.George's Court With planning approval granted for the first phase of renovation works, we’re ready to deliver meaningful improvements to homes and the building.
Anti-social Behaviour ASB app, and what is and is not classed as ASB Membership of Tai Calon Have a say in how your home and community is managed Blaenau Gwent Food Partnership With help from the local community, the Blaenau Gwent Food Partnership is starting a good food movement. Customer Voice Tell us what you think Development Programmes Developing a housing, land and property portfolio that meets the needs of current and future generations. Sustainable communities Tackling climate change and creating thriving communities go hand in hand. Together, we can protect the places we love and build a better future for everyone.
Get help with the cost of living We understand that the rising cost of living can be worrying if you have difficulty paying your bills and rent, but help and advice are available. Safeguarding Safeguarding is the action that is taken to protect adults or children who might be at risk of harm, to order to prevent them suffering abuse. Managing your rent arrears We understand the effects of the current cost of living crisis, if you do fall into arrears with your rent there are ways we can advise and support you. We know it can be stressful to talk about, but please don’t wait until you owe a large amount of money before reaching out to us. Universal Credit Keep things smooth by making the move to Universal Credit! Healthy Homes Learn how to keep your home free from damp and mould How to register for a home Find information on securing yourself a new home
Who we are Blaenau Gwent’s largest social landlord, providing homes and supporting communities. How we are doing Learn more about our performance by clicking here. Meet our Teams Learn more about people at Tai Calon What we're doing Find out more about what we do at Tai Calon Partnership & Collaboration Tai Calon works with a range of partners and other organisations
General Enquiries You can visit, write or telephone us Sevice Standards Our service standards tell you what you can expect from us. Complaints, Compliments and feedback We’d love to hear your feedback Llais ein Pobl Share ideas, discuss important topics, give feedback on policies and plans, and help shape the future of your community and housing services. Out of Hours Emergency Form All out-of-hours emergencies including housing repairs can be reported on the Delta Wellbeing website.
Home Service Standards

We want every contact with Tai Calon to be a positive experience. These service standards explain what you can expect from us and how we will support you. 

Our Promise to You

When you contact us, we will treat you with kindness, dignity and respect. We will listen to what matters to you, explain things clearly and work with you to find the right support.

We know that everyone’s circumstances are different. If you need extra help, we will take the time to understand your situation and provide our services in a way that works for you.

You can expect us to:

  • Listen and treat you fairly.
  • Be clear, honest and easy to understand.
  • Take account of your individual needs.
  • Keep you informed and do what we say we will do.
  • Put things right when things go wrong.

Understanding Your Needs

Sometimes people need extra support. This could be because of their health, personal circumstances or a significant life event.

If you need additional support, please let us know. We will work with you to understand your needs and provide our services in a way that works for you.

This may include providing information in a different format, allowing extra time to discuss your situation, working with a support person, or connecting you with other services that may be able to help.

Getting in Touch

We want it to be easy for you to get the help you need.

You can contact us:

  • By phone: 0300 303 1717
  • Online: through the forms on our website
  • By email: talktous@taicalon.org (if there is no online form for your enquiry)
  • In person: during our office opening hours. If you need to see a specific person, please make an appointment so we can make sure they are available.

For many enquiries, our online forms are the best option. They help us collect the right information first time, so we can send your enquiry to the right team and provide the best response as quickly as possible.

Whatever way you contact us, we will make sure your enquiry reaches the right team and keep you informed about what happens next.

Response Times

We will always aim to respond as quickly as possible. Response times vary depending on the service you need. Details can be found on the relevant pages of our website.

Language and Accessibility

You can communicate with us in Welsh or English.

If you need information in a different format, language or communication method, please let us know. We will do our best to meet your needs.

When We Visit Your Home

We understand that your home is important to you.

When we visit, we will introduce ourselves, show identification and treat you, your family and your home with respect. We will aim to arrive when we say we will and let you know if plans change.

Working Together

Everyone has the right to be treated with dignity and respect.

We will always treat you fairly and ask that customers, colleagues and contractors treat each other in the same way. We do not accept abusive, threatening or discriminatory behaviour.

Feedback and Complaints

We welcome feedback because it helps us improve.

If something goes wrong, we want to know about it. We will listen to your concerns, look into what has happened and explain the outcome. If we can put things right, we will.

Making a complaint will never affect the service you receive. Learn more here.